We are looking for an experienced, self-driven, and highly motivated Key Account Manager to generate business and build lasting relationships with one of our biggest Smart S&D customers. You will work closely with Sales including the Customer Success team, Product, and Operations. More concretely, you will be:
Developing and sustaining solid and trusting relationships with key clients to ensure they remain happy with our solution.
Developing a thorough understanding of key clients' needs and requirements to continuously propose solutions that meet their objectives
Communicating and collaborating with the sales, product, and operations departments to ensure that key clients’ needs are met.
Setting a strategic direction for the account you are responsible for and setting up an account plan to deliver sales forecast, revenue, and margin targets.
Forecasting and tracking client account metrics (account progress, goals, budgets, etc.)
Ability to maneuver in large corporate environments. Previous experience with a large group and its subsidiaries in Africa is a plus.
Previous commercial experience with telecommunications is a plus.
Previous experience with start-ups or fast-growing companies; you thrive in a fast-changing environment.
Strong team player; proactive and energetic.
Excellent relationship management and communication skills.
Excellent verbal and written conversation in French and English. Portuguese is a plus. You are able to influence C-level executives.
Excellent organizational skills and ability in problem solving and negotiation
Interest in analytics and big data solutions
Based in Brussels, Belgium or Casablanca, Morocco.