Meet your new team
Working in our team means you support our clients from the end of the deployment until the point where our apps are getting recurrently used to make key business decisions that lead to a strategic advantage in achieving their targets. We act on the commercial, marketing and operational front to add significant business impact to the top and bottom-line. We strive to deploy our apps according to best practices and facilitate the change management journey of our customers by embedding our apps in their daily routine.
As Customer Success Consultant Intern, you will support the Customer Success Team in the training of our clients. Your work and the recommendations deduced from your analysis will have a direct impact on the business:
You will understand client specific needs to effectively communicate product knowledge
You will create and update current materials to facilitate new users' onboarding
You will research the current tools used by the Customer Success teams to improve usage. In coordination with the Customer Success team, you will decide if one of these tools can help improve usage and implement it.
You will develop a training plan to onboard new users
You will provide training metrics and measures of success
You will follow up and analyze the usage of the tool in the first 30 days to ensure that the training was sufficient and review them accordingly
You have a strong interest in big data and are willing to explore this field
You have strong communication skills
You are pragmatic and have excellent analytical capabilities
You are fluent in English and have an excellent level in French
You are detail-oriented
You are eager to collaborate effectively within cross-functional teams
If you have some experience in customer support, it will be a plus.